File a BBB complaint: The Better Business Bureau, commonly known as BBB, is a non-profit organization that aims to help consumers find businesses and charities they can trust. Founded in 1912, BBB has been providing consumers with reliable business ratings, customer reviews, and complaint resolution services for over a century. Below, you can read about how you file a BBB complaint or write a review.

What is BBB?

The BBB provides consumers with valuable information about businesses and charities, including ratings, reviews, and complaints. BBB ratings range from A+ to F, with pluses and minuses indicating levels of excellence within each grade. BBB ratings are based on several factors, including complaint volume, unanswered complaints, government actions, advertising review, and more. Consumers can access business ratings, reviews, and other information by visiting the BBB website or by contacting their local BBB office. BBB’s goal is to promote trust between businesses and consumers by helping businesses maintain high ethical standards and providing consumers with reliable information about businesses.

How do I file a complaint with BBB?

If you have a complaint against a business or charity, BBB offers a complaint resolution service that may help you resolve the issue. To file a BBB complaint, follow these steps:

1. Go to the BBB website and search for the business or charity in question.
2. Click on the company you want to file the BBB complaint against from the list of results.
3. Click the link that says “File a Complaint” on the company profile, or alternatively go straight to www.bbb.org/file-a-complaint.
4. On company page, you’ll be given three options: 1) “File a Complaint,” 2) “Report a Scam,” or 3) “Leave a Review.”
5. Select “File a Complaint” and follow the instructions to submit your complaint.

When filing a complaint, be sure to include as much detail as possible, including the nature of the complaint, the dates of the incidents, the names of the people involved, and any supporting documents or evidence. BBB will send your complaint to the business or charity in question and request a response within a specified timeframe. BBB will then work with both parties to resolve the complaint.

It’s worth noting that businesses do not have to be BBB accredited to have complaints filed against them. However, BBB-accredited businesses are held to higher ethical standards and are subject to more rigorous scrutiny than non-accredited businesses.

How do I write a consumer review and submit it to BBB?

In addition to filing complaints, consumers can also submit reviews of businesses to BBB. BBB reviews provide valuable feedback to businesses and help other consumers make informed decisions. To write a review and submit it to BBB, follow these steps:

1. Go to the BBB website and search for the business in question.
2. Click on the company you want to review from the list of results.
3. Scroll down to the “Customer Reviews” section and click the “Submit a Review” button.
4. Provide details: Fill out the review form, providing details about your experience with the business. Be sure to include any relevant information, such as the date of your transaction, the name of the person you dealt with, and any specific issues you encountered. Fill out the review form, including the star rating, review title, and review text.
5. Click the “Submit Review” button to submit your review.

How do I inform BBB about a scam?

If you have encountered a scam or fraudulent business, it’s important to report it to the BBB so that others can be warned and the business can be investigated. Here’s what you need to do:

Gather information: Collect as much information as possible about the scam or fraudulent business, including the name of the business, the names of any individuals involved, the date of the incident, and any other relevant details.

Contact the BBB: Contact your local BBB or visit the BBB Scamtracker at https://www.bbb.org/scamtracker. Click on ‘Report a Scam’. Provide as much detail as possible about the scam or fraudulent business.

File a police report: If you have been the victim of a scam, it’s important to file a police report as well. This can help you recover any losses and can also aid in the investigation of the business.

You can also use the BBB Scamtracker Scam Lookup feature to check if you have been targeted by an exisiting, documented scam.

What is the BBB contact phone number and email address?

The BBB can be reached by phone or email. Here’s the contact information you need:

BBB Phone Number: You can contact the Better Business Bureau by phone at 1-703-276-0100.

BBB Email Address: You can email the BBB at info@bbb.org.

Submit a Complaint to Headquarterscomplaint.com.

You can also submit a company complaint at the Headquarterscomplaint.com website. Visit the Headquarters Complaints homepage, and find the company that you wish to leave a complaint for, or use the Search Function. Then, leave your complaint or review at the bottom of the page in the comment section.